Refund Policy

Transparent and straightforward refund terms for your confidence

Overview

At OpenIsleCommons, we realize that plans can change, and our goal is to offer transparent and fair refund practices. This policy provides the criteria for issuing refunds for our yacht chartering services.

Before confirming your booking, please review this policy thoroughly. By scheduling a charter with OpenIsleCommons, you agree to adhere to these refund conditions.

Standard Cancellation and Refund Schedule

More than 72 Hours Prior to Charter

100% Refund

Qualified for: Full reimbursement minus processing charges

Refund Timeframe: 5-7 working days

Service Fee: €50 for card payments

Requirements: Must be requested via written communication through email or phone

24-72 Hours Before Charter

50% Refund

Eligibility: Half of the total booking cost

Refund Duration: 7-10 business days

Service Charge: €25 deduction from the refund

Stipulations: A valid reason is necessary; administrative fees are applicable

Less than 24 Hours Before Charter

No Refund

Refund Eligibility: No reimbursement available

Exceptions: Situations of emergency may be taken into account

Alternative Offer: Voucher for charter services may be proposed at company discretion

Criteria: Supporting documents necessary for emergency cases

Cancellations Due to Weather

Our Commitment to Safe Weather Conditions

Our highest concern is your safety. In case our experienced captain deems the weather conditions to be hazardous for sailing, we provide various accommodations:

  • Complete Reimbursement: Issued when rescheduling isn't an option
  • Reschedule: We'll find a new date for your booking at no extra cost
  • Credit for Charter: A voucher valid for one year from the initial booking date

Procedure for Weather Evaluation

We assess the weather using:

  • Analyzing wind direction and speed
  • Examining sea state and swell height
  • Forecasting visibility and precipitation levels
  • Monitoring Coast Guard advisories and alerts
  • Captain's professional safety appraisal

Decision Making Timeline: Decisions regarding weather-related cancellations are made at least 4 hours in advance of the planned departure.

Refunds for Medical Emergencies

Situations of Urgency

Emergencies of a medical nature occasionally occur, and we are willing to consider such incidents on a case-by-case basis:

  • Sudden medical conditions or injuries that necessitate hospital care
  • Passing of a close family member
  • Unexpected military obligations or recall
  • Mandatory court presence or jury duty
  • Disasters of natural origin impacting travel

Essential Supporting Documents

For processing requests based on emergencies, the following documentation is requested:

  • A medical statement or documentation from hospitals
  • A death confirmation, if relevant
  • Official military deployment notices
  • A formal jury summons or court order
  • Government travel warnings or emergency pronouncements

Review Process: Requests based on emergencies are reviewed and processed within a 3-5 business day period, given the proper paperwork.

Cancellations for Operational Reasons

Technical Complications

In the event that the yacht assigned to you encounters technical problems that remain unresolved:

  • Replacement Yacht: We will make an effort to arrange a similar substitute vessel
  • Complete Reimbursement: If a suitable replacement isn't available
  • Partial Reimbursement: If the alternative vessel has different price points
  • Compensation: Supplementary compensation may be considered for the inconvenience caused

Unavailability of Crew

In rare circumstances where the crew scheduled for the charter are not available:

  • We will strive to arrange a substitute crew when feasible
  • A full refund will be issued if the charter cannot go ahead
  • An option to rebook without incurring extra charges

Procedures for Processing Refunds

Mode of Refund

Reimbursements will be reverted to the same method of payment used during booking:

  • Cards: 5-7 business days
  • Direct Bank Transfers: 7-10 business days
  • Cash or Check: 3-5 business days

Charges for Processing

Credit Card Operations

€50 charge for cancellations requested with more than 72 hours' notice

Bank Transfer Operations

€25 charge for all bank transfer refunds

Handling for International Transactions

Additional costs may be incurred for refunds involving international transactions

Issuance of Charter Credits

Circumstances for Issuing Credits

In certain scenarios, we may propose a credit for charters as a substitute for a refund:

  • Late withdrawal requests (under 24 hours)
  • Cancellations tied to weather conditions
  • Elective scheduling changes from clients
  • Service disruptions

Terms for Credits

  • Validity Period: 12 months from the date of issuance
  • Transfer Restrictions: Credits cannot be transferred to other individuals
  • Credit Value: Equal to the entire value of the initial charter (exempt from processing fees)
  • Application: Can be used for any future charters that are available
  • Expiration: Credits expire after 12 months and will not be extended

Reimbursement for Partial Services

Disruptions During Service

If your charter experience is interrupted or cut short due to factors we can control:

  • Refunds will be prorated based on the unused portion of the service
  • Credits equal in value to the interrupted service for future use
  • Offer of complimentary services or possible upgrades

Interrupted Services Due to Client Actions

If a charter ends prematurely because of guest misbehavior or safety infringements:

  • There will be no refund for the remaining time
  • The whole booking cost is still required
  • Potential additional charges may be applied

How to Address Disagreements Over Refunds

If you take issue with a decision regarding refunds, the following steps are available to you:

  • Request an evaluation from our management
  • Supply further evidence or information
  • Seek resolution via consumer advocacy groups
  • Explore legal options consistent with governing laws

Requesting a Refund

Initial Contact

To begin the refund process, reach out to us through:

Information Submission

Your refund request should include:

  • Confirmation number for your booking
  • Date and time of the charter
  • Cancellation rationale
  • Appropriate supporting papers (when needed)
  • Preferred method for refund

Examination and Reimbursement

We will confirm receiving your refund application within a day, consider it against this policy, inform you of our decision within 48 hours, and implement approved refunds in line with the stated processing intervals.

Key Points

  • All requests pertaining to refunds should be submitted in writing
  • Refunds will be managed in €, regardless of the currency used for the initial payment
  • We highly advise purchasing travel insurance
  • This policy may be changed with a notice period of 30 days
  • Issued refunds are subject to appropriate taxes and regulations

Getting in Touch Regarding Refunds

For inquiries about refund procedures or to file a request:

Department of Refunds
OpenIsleCommons Marine Services Ltd.
Marina Point
Hamburg 20459
Germany

Phone: +49 40 99999999
Email: [email protected]
Hours of Operation: Monday–Friday, 9:00 AM – 5:00 PM

Last Modified: August 22, 2025

We have formulated this refund policy to be just and unambiguous. We encourage you to familiarize yourself with these guidelines before confirming a booking, and do not hesitate to reach out with any queries you might have.